SCADA Support Engineer
Sunpower
Binan, LAG, PH
1d ago

Do you want to change the world? We do, too.

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world.

You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space.

SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value.

We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings.

Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

As we look to the future, we are seeking a world-class

SCADA Support Engineer based in ROHQ, Binan, Philippines . In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

Are you ready to change the way our world is powered?

ENGINEER, SCADA SYSTEMS

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned) :

  • Responsible for maintaining overall increased uptime by proactive monitoring of all SunPower PI / SCADA Infrastructure Network based North America Commercial Direct Solar Sites
  • Provide SCADA monitoring and diagnostic support for our customer’s solar power SCADA based systems and are responsible for tracking each event via SunPower’s Enterprise Asset Management tools.
  • Review various automated SunPower Monitoring tools generated alerts and manually investigate each system on alert. Investigate anomalous systems and sensors.
  • Provisioning (Human Machine Interface (HMI), Virtual Machine (VM) access / user account)
  • Document creation of all SCADA processes and procedures being used by Commercial Operations Organization to be uploaded on Document Management System (DMS).
  • Perform general network troubleshooting for SCADA Based systems which are described but not limited to :
  • Data communications outage troubleshooting and resolution
  • Identify and resolve individual equipment frozen data due to tools problems with object data collection
  • Identify and resolve major data outages caused by :
  • Monitoring Tools Engine malfunction
  • License expiration and mis-installed licenses
  • FSGateway malfunctions
  • PI interface malfunction
  • Server administration Scheduling and performing preventative maintenance on servers and data collection components.
  • Identify server issues and escalate to GSS group
  • Low hard disk space
  • Low memory resources
  • Inadequate processing power
  • Inadequate network resources
  • Loss of data over network (e.g. discarded packets, packet errors, etc.)
  • Internet connectivity loss
  • Identify SCADA and Network issues and when absolutely necessary, quickly escalate them to the proper group. (GSS, GNS, GNS Extended etc.)
  • Remote Support
  • Provide remote technical support to field technicians
  • Guide field technicians to assist in identifying and resolving issues
  • Manual data collection tasks
  • MET Station data collection using LoggerNet and / or any available remote tools
  • Local data collection using Historian Client
  • Minimum Requirements

  • Educational (College Graduate) : The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program in Electrical Engineering, Electronics and Communications Engineering, Mathematics, or equivalent degree in a field of study related to the job.
  • At least 1-year experience as Technical Support Representative from a Control / Call Center or Network Operations Center or any related field
  • Ability to communicate effectively in both verbal and written format (English language)
  • Strong analytical and critical skills
  • Accomplished user of Microsoft office especially Excel, Basic Networking knowledgeable in Internet Protocol (IP)
  • Working knowledge about incident management
  • Work experience / knowledgeable in PV system is a plus
  • Night Shift adaptability
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