Metrics Analyst I
4d ago

This position is responsible for the production of day to day operational metrics, performance indicators and reports / dashboards for assigned business work stream(s).

Day to day operational reporting must be performed in line with agreed upon service levels for quality, timeliness, efficiency and customer experience.

This role is also responsible for supporting report users as they seek to understand the data contained within the report as well troubleshooting any data or technical issues within any report or dashboards.

The incumbent in the position will also respond to ad-hoc data request from the assigned business work stream and will be responsible for developing an understanding of the needed information and pulling the data efficiently from the appropriate data source(s) across a variety of platforms.

The incumbent will also be responsible for providing data back to the requestor in a user-friendly display within agreed upon timelines.

Accountabilities : ?Create and Update Reports on a daily, weekly, monthly, quarterly basis to support Global Operations leveraging Excel ?

Create and maintain dashboards for Global Operations and Executive Leadership leveraging current enterprise reporting visualization tools (e.

g. Tableau)?Support development of executive presentations reviewing operational performance ?Respond to internal queries regarding data contained in reports ?

Troubleshoot issues with reports and partner with relevant teams to resolve data and technical issues?Respond to ad hoc data requests by reviewing the data requests to identify and understand the information needed, pulling the data efficiently from data sources across multiple platforms and providing data back to the requestor in a user-

friendly display?Check data and reports for accuracy with extreme attention to detail Qualifications : ?B.A. / B.S. or equivalent work experience required?

Must have at least 1 year of work experience in a customer or editorial operations role or a reporting / analytics role?Strong critical thinking skills?

Demonstrated experience in defining and / or creating reporting for operations, performance or risk?Demonstrated sql experience and advanced excel skills?

Strong working knowledge of database structures and associated reporting platforms ?Teradata experience preferred?Strong communication skills required

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