Ability to work in a telnet tool, such as PUTTY, ATTACHMATE, or HUMMINGBIRD EXCEED.
Configure NAT, perform IP re addressing activities.
Execute provided work orders containing instructions to configure network hardware and software.
General knowledge of the Microsoft Office suite of products are Word, Excel, PowerPoint, and Visio.
Investigate and implement physical and logical communications networks.
Know how to engage Cisco TAC for trouble resolution.
Perform level one diagnostic tests and procedures.
Perform router or switch network hardware or software upgrades.
Prepare schematics to define and illustrate network design solutions using Visio
Work with customer technical teams to provide solutions for customers inter networking communications requirements.
High Level Functions
Prepare moderate to complex network designs and schematics to address specific customer network solution requirements
Prepare work orders containing instructions to be used by technicians to configure network hardware and software
Work with customer technical teams to provide solutions for customers' internetworking communications requirements
Configure WAN, LAN, WLAN equipment in a complex environment
Troubleshoot WAN, LAN, WLAN network issues
Document Incident management tickets
Troubleshoot non documented customer equipment issues
Possess solid understanding of networking technologies including but not limited to Network accelerators, Firewalls, Load Balancer minimal exposure
Leverage ITIL processes that specifically include Incident, Change and Problem management
Support router and switch network hardware / software upgrade
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Bachelors Degree in Computer Science, Information Technology or other relevant fields
Cisco certification at CCNA level is required.
Knowledge of a wide number of routing protocols and transport technologies, including but not limited to
BGP, EIGRP, RIP, IPVPN, MPLS, FR, ATM
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.