GBSC-Business Process Associate II
Crawford & Company
Iloilo City, PH
1d ago

Job Scope

A. Information Review

  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
  • B. Business Process Support

  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Coordinates with customers and provides answers to queries related to customer’s concern
  • Provides accurate and timely updates at all times, including information required by management
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Functional Knowledge

  • Bachelor’s degree in any related course
  • At least two (2) years working experience in a claims or insurance management services
  • Proficient typing skills
  • Good communication skills
  • Proficient in word processing and spreadsheet softwares
  • Analytical skills - Identify and evaluate information
  • Ability to multi-task, prioritize and manage time effectively
  • Keen attention to details in order to produce quality output
  • Maintains high degree of professionalism and confidentiality
  • Interpersonal skills - Able to work independently and as a team member
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