Senior Customer Service Representative (Cy)
Sourcefit Philippines Inc
2d ago
source : Monster

Job Description :

Senior Customer Service Representative

Shifting Schedule

  • Salary depends on experience
  • Sourcefit Philippines is looking for a Senior Customer Service Representatives. Gain the opportunity to join a fast growing BPO Company.

    As a Senior Customer Service Representative you will be responsible for assisting customers with various concerns through email, chat and phone call.

    You will also ensure they will receive the best experience in dealing with their queries.

    Responsibilities :

    Manage phone calls (inbound & outbound)

    Verify customer account information

    Assist customers with their orders, refunds, or exchanges

    Provide best in class experience to customers to promote retention

    Qualifications :

    At least 5 year experience in a Customer Service role

    Good English communication skills

    Good Attention to detail

    Flexible on work schedules

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