Represents the project(s) on highly visible, sensitive and controversial issues before external constituencies; defuses troublesome issues related to Accenture, Client, and internal policies and procedures;
manages and promotes relationships with significant external constituencies.
Regularly facilitates team involvement processes for policy input, to resolve significant issues and gathers external feedback through facilitating group processes.
Identify, document, escalate, and communicate significant Real time, Routing and Reporting events to Senior Leadership team.
On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes.
Provide recommendations for development of significant programs; implement programs by developing procedures and processes, and by managing resources to achieve program objectives targeted by senior decision makers
Assure Business Continuity Management (BCM) Processes, including resilience strategies, recovery objectives, business continuity and crisis management plans are in place, current, and being exercised annually.
READ MORE OF THE JOB DESCRIPTION
Bachelor’s degree holder
Must have at least 12 years of experience in Workforce Management under BPO industry
Must have at least 5 years of experience in managerial position
Must have an experience Workforce and Command Center
Must be knowledgeable in Statistics, Data Science and Cloud Machine Learning
Must have Project Management experience
Excellent communication skills
Proven experience consulting with all levels of management, peers, and teams
Must be willing to work on a shifting schedule
Six Sigma certification is an advantage
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.