Workforce Management
Accenture
Manila, Philippines
5d ago

Job Description

  • Represents the project(s) on highly visible, sensitive and controversial issues before external constituencies; defuses troublesome issues related to Accenture, Client, and internal policies and procedures;
  • manages and promotes relationships with significant external constituencies.

  • Regularly facilitates team involvement processes for policy input, to resolve significant issues and gathers external feedback through facilitating group processes.
  • Identify, document, escalate, and communicate significant Real time, Routing and Reporting events to Senior Leadership team.
  • On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes.
  • Provide recommendations for development of significant programs; implement programs by developing procedures and processes, and by managing resources to achieve program objectives targeted by senior decision makers
  • Assure Business Continuity Management (BCM) Processes, including resilience strategies, recovery objectives, business continuity and crisis management plans are in place, current, and being exercised annually.
  • READ MORE OF THE JOB DESCRIPTION

    Qualifications

  • Bachelor’s degree holder
  • Must have at least 12 years of experience in Workforce Management under BPO industry
  • Must have at least 5 years of experience in managerial position
  • Must have an experience Workforce and Command Center
  • Must be knowledgeable in Statistics, Data Science and Cloud Machine Learning
  • Must have Project Management experience
  • Excellent communication skills
  • Proven experience consulting with all levels of management, peers, and teams
  • Must be willing to work on a shifting schedule
  • Six Sigma certification is an advantage
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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