Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
About the Department
The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.
Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI Fraud and Claims Management, PVSI & Community banking.
About the Role
Responsible for workflow management, production monitoring, quality of work, effectiveness and process improvement efforts.
Supervise a group of Team Members whose main function is to evaluate alerts related to regulatory sanctions on wire transfers.
Helps implement department policies / procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements;
including AML and BSA. May also participate in department projects.
Assists in establishing performance standards, evaluates performance, and trains / coaches Team Members
Work is typically accomplished through the team of specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.
Reviews, verifies and / or identifies customer transactions to claim activities, policy violations and suspicious situations in order to mitigate and / or recover losses.
May identify control failures in bank processes, procedures, and customer or Team Member decisions and then categorize losses and assign loss accountability.
Reviews more complex / unique situations with senior department staff.
Market Skills and Certifications
Bachelor’s Degree graduate (preferably in Banking & Finance, Business or Economics)
3+ years of experience in one or a combination of the following : financial services, wire transfer, Bank Secrecy Act, anti-money laundering.
A minimum of 2+ years of coaching and leading but this may be negotiated. (Supv 1 : 2+ years of people management / Supv 2 : 3-5 years of people management)
Role requires the ability to prioritize work, meet deadlines, and achieve high productivity and quality standards
Ability to work under pressure in a fast-paced and result-driven team environment
High proficiency in English, both verbal and written
Flexible to work on any schedule
High level of accountability
Ability to facilitate team meetings or present information to an audience
Workforce management experience including : directing activities of team members, performance management, mentoring, and career development planning.
Intermediate Microsoft Office Skills
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.