Technical Support Team Lead
Caspo Incorporated
Pasig City, Philippines
11h ago
source :

Key Accountability Areas :

  • Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreement
  • Define and monitor compliance with processes for the setup and installation of hardware, software, applications, peripherals and other ICT-based system
  • Escalate performance issues with internal and / or external providers to minimize adverse impact of system availability on business continuity
  • Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency
  • Knowledge and Skills :

  • CCNA or MCP certification;
  • ITIL Service Delivery qualification is highly appreciated;
  • High-level problem solving skills
  • Windows Operating System and Linux
  • Have network and servers exposure
  • Excellent communication and interpersonal skills, both written and verbal
  • Ticketing systems
  • CCTV and door access
  • PC and Laptop troubleshooting
  • A strong customer service focus
  • Minimum 3 years experience specializing in managing Technical Support or equivalent.
  • Minimum 5 years experience with Hardware / Software troubleshooting especially on Microsoft Product
  • Education :

  • Candidate must possess at least a Bachelor's / College Degree, Computer Science / Information Technology or equivalent.
  • Amenable to work on a shifting schedule

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form