Network Engineer Operations
Five9 is a 100 million dollar leader in cloud based solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively sourcing for a Junior to Midlevel Network Engineer to operate in a 24 / 7 Software-
as-a- Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will :
Participate in projects for Network Operation improvements
Review and analyze history of network related incidents and perform preventive measures
Troubleshoot network related issues and communicate with customers
Implement best security practices
Assist in managing network service providers and equipment
Partner closely with Network Architects and Engineers to improve data-center and corporate network environments
Initiate projects for Network Operation improvements
Interact with external customers regularly to troubleshoot any network related issues; May require some travel to customer site for escalated issues (10% or less)
Review, analyze and execute network change requests
Employees Are the Secret to Our Success
Key Requirements :
As the leader in cloud contact center software, Five9 is constantly looking for the very best people to help drive our products and our business to the next level.
Whether you're an experienced candidate or a top university graduate, Five9 has a place for you.
1 3 years of experience in basic Networking, Switching, and Routing.
Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
Telecommunications experience - VoIP, RTP, SIP peering / trunking and SBC is a huge plus
Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus
Hands on skills for Cisco IOS is required and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required
Join a company that has tripled annual revenues each of the past three years and is acknowledged by industry analysts as the pioneer in the next generation of cloud contact center solutions.
Five9 offers competitive compensation and benefits packages, and an opportunity to join the number-one team in the industry.
Knowledge and experience in managing Cisco Nexus 7k / 5k / 2k, Cisco ASA 5585 firewalls, ASR 1000 and 2000 Routers, 3750 and 4900 Switches, SSL-
VPN, Cisco Wi-Fi, authentication servers, Cisco Enterprise Voice solutions
Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS / IDS monitoring, and techniques for analyzing TCP / IP network traffic and event logs
Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
Knowledge of Linux network functions; Saas / Cloud based software environment a plus, but not required
Excellent communications, both oral and written
Note : Five9 does not accept candidates from staffing agencies without a current agreement in place. Our vendor list is closed for this year.
Willing to work night shift