Business Systems Analyst - IT Solutions
AIG Shared Services
Navotas City, Philippines
5d ago
source :

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm.

We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise.

As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done.

Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

  • Develop, structure and track project plans across multiple work streams
  • Coordinate meetings and activities with various process owners and support groups
  • Ensure that risks and issues are identified, tracked, reported and resolved in a timely manner
  • Develop Business Requirements Document (BRD)
  • Defining requirements / solution alternatives
  • Documenting requirements
  • Process Flow Charting
  • Data Mapping
  • Able to execute process and documentation related to quality assurance and testing
  • Develop and document business requirements for system and / or process changes. Articulate complex projects and status updates in writing to both Business and Technical personnel.
  • Able to translate the user / client requirements to development team
  • Able to support the necessary tools and applications required by the process owner
  • Work with business owners and SMEs to understand the business needs, identify and analyze the source of business / system problems, and recommend viable solutions.
  • What we are looking for

  • Possess strong analytical skills
  • Possess strong client management skills
  • Possess very strong communication skills, preferably with exposure to the American clients
  • Possess the ability to handle multiple projects
  • Strong Knowledge in MS Office automation and proficient in MS Office development
  • Strong business and client engagement skills
  • Excellent in communication, interpersonal and presentation skills
  • Excellent in analyzing process and creating process documents
  • Experience developing instructional and procedural documentation and presentations
  • Must be adept of handling multiple projects, with ability to prioritize, meet deadlines and manage changing priorities
  • Proven ability to be flexible and committed to work hard, both independently and in a team environment in a high pressure on call environment
  • Amenable on graveyard shift 9 pm - 530 am, Alabang based, US holidays
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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