Collections Specialist
Deltek, Inc.
Philippines, Makati City
6d ago

Position Responsibilities

Responsible for professional business to business US and International collections, including other aspects of collections for resolving customer billing problems and reducing accounts receivable delinquency.

Identify and report to Director of Collection issues attributing to account delinquency. Works closely with project managers, sales teams, collections manager, billing and cash posting teams.

Will be responsible for continually assess processes, policies and procedures to recommend actions necessary in order to improve collections workflows and overall departmental results.

Will be expected to collaborate with related departments on process flows to identify and solve problems, improve processes and provide superior customer service.

Prepares monthly collection reports for management of various business units to keep them informed of payment issues as well as overall status of accounts.

This position requires an assertive, goal oriented individual with excellent customer service and negotiation skills, along with the capacity to research data and problem solve.

Responds to internal and external customer calls or correspondence within designated timeframes to troubleshoot and resolve concerns by determining cause, evaluating options by determining the best solution to expedite corrections, or follow up to ensure resolution.

Qualifications

Graduate degree in Finance, Business or Accounting preferred but not required. At least three to five years of corporate collection experience required.

Strong understanding of the all accounts receivable processes, including billing. Excellent interpersonal, communication, analytical, written and time management skills.

Proficient with Microsoft Excel. Knowledge of Cost Point, or Impromptu applications a plus. Ability to prioritize and work in a fast paced, time sensitive environment.

Self motivated and detail oriented.

Company Summary

Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-

based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations.

Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.

For more information, visit www.deltek.com.

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