The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.
Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise.
Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business.
Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function / job family.
Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Governance and oversight may include (not limited to) technology operational risk, risk for example.
Serves as a subject matter expert for Issues Management (KPI / KRI / Corrective Action Plans)
Resolves transactional level escalations coming from the vendor or internal partners
Analyzes a multitude of scorecards / performance management tools in an attempt to mitigate exposure (risk / financial / regulatory)
Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
Collaborates to resolve any issues which fall within the terms of the contract.
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight / Vendor Oversight experience preferred Business writing experience preferred
In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.
Bachelor’s / University degree, Master’s degree preferred
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