BPO | Dialer Manager | Pasig
Sitel Philippines Corporation
Metro Manila / NCR, PH
22h ago
source : Monster

Ensure client and corporate service, quality and contribution goals are met

Ensure that financial, metric and associate satisfaction goals are met; provide leadership and management to associates

Provide training and development opportunities for supervisory team

Coach and mentor team supervisors

Regularly conduct supervisor team meetings

Supervise multiple teams for one or more clients


Client Relationship Skills

Financial Management Experience

Performance Management skills

Technical and problem solving skills


Four (4) or more years of directly related experience, including 2 or more years of supervisory experience


Four-year college degree in Business Management / Administration or equivalent combination of education and directly related experience


Strong leadership skills with the ability to manage large groups of people

Strong verbal / written communication and facilitation skills

Strong interpersonal skills and experience demonstrating successful customer relationship management

Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily duties

Demonstrated knowledge of contact center operations and customer support

Demonstrated knowledge of the technology industry and general business management

Demonstrated ability to analyze processes, enact change and think operationally and strategically to achieve business goals

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