Business Process Associate
Manulife Financial Corporation
Quezon City, PH
16d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

General Accountability :

Responsible for processing requests related to ownership / beneficiary change

Responsibilities :

  • Process ownership and / or beneficiary change
  • Add contingent owner to policies upon request
  • Update policy owner SSN or company TIN
  • Handle name correction or change to a new name of owner / insured upon request
  • Perform adding or releasing of collateral assignment on policy
  • Restrict policies for the received levy
  • Perform research on restricted policies per advice from the Legal department
  • Review Power of Attorney to determine rights and privileges granted
  • Work on special projects such as TIN / SSN correction and policy status update
  • Qualifications :

  • Bachelor’s Degree
  • At least 1-year experience in a BPO or life insurance company is a plus
  • Technical Skills :

  • Computer literateBooting and shutting down computer, using mouse and keyboard
  • Keyboarding skillsAlpha numeric : 28 wpmNumeric : 33 wpmParagraph : 40 wpm
  • Competencies :

  • Above average communication skills, written and oral
  • Above average ability to multi task
  • Above average level of attention to details
  • Adaptable to change
  • Above average problem-solving skills
  • Problems / Challenges :

  • Ability to adapt to changing business and / or team specific needs
  • Effectively manage time and multi-tasking maybe a challenge for this position
  • Position Dimensions (Organizational Impact) :

  • Business Process Associates handle transactions that have direct impact to end-users, business, and compliance.
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