Delivery Excellence Specialist
Manila, Philippines
5d ago

Job Description

  • Collaborate w / stakeholders to improve processes & drive value through operations maturity
  • Drive strategic quality plan at operational level, defining & implementing strategic initiatives to ensure success deployment of OE practices
  • Develop strategic business plans to align resources to meet future needs & drive superior operating results
  • Deploy quality plan at operational level in conjunction with the OE group to provide overall quality leadership
  • Manage quality & lean six sigma strategy for continuous production consistent w / industry standards, regulations & requirements
  • Develop & maintain process performance measurements, determine process performance baselines, & statistically analyze metrics to identify areas for process improvement
  • Collect & provide performance measures, develop reports, & analyze findings to identify areas for process improvement
  • Define process improvement programs & measurement & performance programs to monitor & take corrective actions around budget, schedule, scope & quality
  • Lead & support process improvement teams across a variety of groups & foster early problem identification, resolution & employee engagement
  • Direct, development & implement the organization's management operating system including the training & coaching of all areas- measurement principles, meeting frameworks, visual management, statistical & root cause analysis
  • Drive rigorous metrics balance score card to evaluate performance & drive reduction in variability / defects in business processes
  • Drive continuous improvement to meet & exceed requirements Drive projects to improve productivity & SLA performance
  • Drive We Accenture to make an impact on value proposition READ MORE OF THE JOB DESCRIPTION


  • Open to College graduates and College undergraduates with relevant work experience
  • Six Sigma Yellow Belt certified or Green Belt trained
  • Must have knowledge and experiences in applying Lean Six Sigma Principles
  • Led VSM (Value Stream Mapping) initiatives
  • Participated in assessing requirements for automation projects (for a year)
  • Must have at least 3-5 years of Client & Project Management experience
  • Has an understanding of RPA Tools (Automation Anywhere, PEGA, mini bots etc).
  • Experience in BPO or Telecommunications industry is required
  • Must have an experience in the following : oStrong Interpersonal skillsoBusiness InsightoCapacity & Performance MonitoringoCapacity ManagementoData Analytics and InterpretationoOperations ManagementoRisk Management
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form