As the Deputy Head of our Health and Benefits team in the Philippines, you will be primarily responsible for developing new business, leading and delivering large, strategic client engagements and serving as strategic advisor to clients in your areas of subject matter expertise.
You’ll also be asked to contribute your thought leadership to the overall development of the Health and Benefits practice.
Core focus areas include :
Development of efficient plan designs and funding arrangements that fit client goals
Maximization of the value of benefits whilst maintaining cost sustainability, working within a benefits optimization framework.
This includes leading executive interviews and running employee benefit surveys and focus groups with employees
Analysis of cost, claims and utilization data to provide meaningful insights on trends, opportunities and risks.
Design and administration of flexible benefit and voluntary benefit programs to meet the diverse needs of our clients’ workforce.
Delivery of health and benefit solutions.
Working with regional experts to deliver innovative benefit solutions.
Project management of complex client projects, guaranteeing delivery on time, within budget and with high quality
Understanding the local health and benefits vendor marketplace, and leverage that knowledge on clients’ behalf
Demonstration of proficient writing, oral presentation skills in client reports, recommendations, and presentations
Analysis about the advantages and disadvantages of the plan funding model (insured, self-insured, re-insurance).
Performance Objectives :
Recognize the need for and guide the development of new analytical tools or innovative approaches as the marketplace changes
Add to the intellectual capital of the specialty area through new ideas, research, or innovative client work
Define the scope of the methodology and proposal preparation of all assigned / developed health & benefits projects, including consulting contracts, flexible benefits, benefits optimization, wellbeing advisory, benefits advisory as well as placement of insurable benefits and execution of consulting projects
Consistently abide by the Willis Towers Watson Excellence Model
Identify opportunities for improvements to efficiency and effectiveness in pursuit of operational excellence
Author papers or articles for publication
Present at conferences / seminars
Promote and maintain ethical standards, legal and compliance requirements
Ensure and promote adherence to local rules and regulatory requirements
Undertake assigned regional or global health & benefits related projects
Ensure a consistent client experience globally for the local client, monitor resources and oversee governance framework implementation
Effectively manage client relationships leading to the generation of new business to successfully meet financial targets
Deliver quality advice and solutions to clients
Demonstrate deep subject matter expertise in Health and Risk Benefits
Demonstrate knowledge of the national and local vendor marketplaces and leverage that knowledge on clients’ behalf
Facilitate the relationship between the client and the carriers and advocate on behalf of our clients to ensure quality service
Meet with clients to help define their needs and then identify and coordinate appropriate resources within Willis Towers Watson as well as external resources to meet those needs
Set and manage agreed operational budgets, including revenue growth target as well as operating margin objectives
Ensure a systematic approach to New Business , generate and qualify new business leads within prospective key client organization’s
Contribute to the growth of our line of business through achieving new sales goals while also offering technical expertise to other sales teams or line of business, and providing high-quality service to our clients
Solicit and close new business within established parameters
Work closely with other Lines of Business in the Philippines, as well as Asia and Australasia
Manage clients and health & Benefits team in Philippines
Coach and develop the capabilities of team members
Proactively participate in the agreed process of setting and measuring project objectives and development plans
Ensure collaborative culture, with appropriate attention on inclusion and diversity objectives of the Company
Proven experience and success leading health and benefits solutions for mid and large sized organizations
Ability to diagnose complex client issues and then structure and provide customized solutions and services that achieve client objectives
Executive presence including an ability to network, influence and collaborate with a complex range of interpersonal styles within Willis Towers Watson, client organizations and insurance carriers
Strong technical abilities with demonstrated capability to provide innovative solutions appropriate to client needs
Strong business acumen; ability to learn quickly about the firm’s capabilities, strategic growth plans and profit drivers
A clear commitment to the highest standards of professional conduct including the ability to lead by example
Proficiency in English required
Minimum of 10 years’ experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
Excellent ability to communicate effectively with a strong focus on customer service
Good oral and written communication skills
Deep knowledge of the Philippine vendor marketplace
Technical proficiency in Philippine employee benefits
Broad understanding of compliance issues related to local legislation
Proficiency in Microsoft Office (especially Excel, PowerPoint and Word)
Influence and Selling
Thought Leadership and Innovation
Equal Opportunity Employer