Dialer Adminitrator | Tarlac
Sutherland Global Services Philippines, Inc
Central Luzon,Philippines
5d ago

Job Description :

Join us as a Dialer Admin !

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding.

Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin.

If you are a Dialer Admin looking for a global career, do not miss this opportunity!

As a Dialer Admin, you are expected to :

KEY RESPONSIBILITIES :

  • Perform daily uploads, downloads and importing of dialer schedules;
  • Document activities for outbound dialer;
  • Analyze dialer-output data to identify potential problems / issues;
  • Run payment reports regularly;
  • Create and update dialing campaigns, filter, list strategies and reports;
  • Monitor and adjust performance of the dialer systems; and

    Complete other duties as assigned by the markets.

    MINIMUM QUALIFICATIONS :

    Intermediate to advanced proficiency level with Microsoft Excel

    Working knowledge on a dialer system (auto-dialer operation / concepts)

    Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)

    Basic understanding of database-design principles, data structures and optimizations

    Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

    Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment

    Excellent verbal and written communication skills

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