System Infrastructure Engineer
Total Information Management Corporation
Makati, PH
4h ago
source : Bossjob

We are on the lookout for a technically skilled candidate to be a part of the Support & Deployment Team and a member of the service relationship interface between customers and TIM for service-related activities.

Responsibilities and Duties :

Support the TSG in carrying out Project Implementations, POC, Heath Checks (Maintenance) & 24x7 Support for customers such as :

  • Identifying, Installing, and Configuring Hardware & Software Solution.
  • Troubleshooting technical issues & Diagnosing and repairing faults.
  • Providing timely and accurate customer feedback.
  • Managing multiple cases at one time.
  • Following up with clients to ensure the problem is resolved.
  • Testing and evaluating new technologies
  • Manage day-to-day implementation activities.
  • Provide mentoring and support to department colleagues, as necessary.
  • Contribute to the execution of improvement plans to achieve increased customer satisfaction.
  • Perform other duties and functions deemed necessary for the TIM Technical Support unit.
  • Requirements :

  • Degree in Computer Science or Information Technology or any computer-related Degree course.
  • Prior experience in Tech Support for Intel x86 Servers, Midrange to Enterprise Storage, Third-Party Back-ups such as NBU, ARCSERCVE, or VEEAM.
  • Experience in Virtualization platforms such as VMware, Nutanix AOS, HyperV.
  • Certification in Servers, Storage, VMware, Nutanix, Arcserve, Veeam is advantageous.
  • Attention to detail and good problem-solving skills.
  • Good communication and presentation skills, problem solver, interpersonal and team-oriented
  • Applicants must be residing nearby Makati.
  • Note : Must be amenable to work on-site from Monday to Friday

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