Specialist, Business Application Support - Business Services, Philippines
Boehringer Ingelheim
Muntinlupa, National Capital Region, PH
17h ago

Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the South East Asia and South Korea (SEASK) region.

We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.Moreover, we are recognized in the region as :

  • One of the top 10 pharma companies
  • A market leader in most of the therapeutic areas we play in for the Human Pharma business
  • The No. 1 company in the Animal Health business
  • Top Employer
  • We do take our employees’ development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.

    Are you looking to make a difference in your career? Please apply for the position below.

    Business Application Support Specialist

    Description

    Responsible for efficiently and effectively supporting the user community of the application under LifeCycle Solutions. Manage services for particular application area in an efficient and structured way as well as following up on the next service level.

    Follow and maintain established processes and services on operational level in coordination with GBS Ingelheim colleagues.

    We look for

  • Processes incoming queries (either via call / e-mail) from key / end-user community. Ensure a timely support for any business process related questions, errors, and / or suggestions for improvement or any single service requests.
  • Analyzes process- and system-errors and solves and / or forward those issues to business expert or IT colleagues for resolutions.
  • Participate and conduct regular alignment meetings with all involved stakeholders (e.g. LifeCycle Solutions team, business process expert, and key / end users).
  • Act as point of contact for user administration and demand request task for business process or related application.
  • Efficiently manages and prioritizes tasks to ensure Service Level Agreements
  • Process a high number of requests from end / key users regarding business processes,thereby requires sense of urgency for particular support issues and take the appropriate actions.
  • Responsible for handling demand request and user administration task from end / key users.
  • Required Skills / Experience :

  • Minimum of 2-3 years experience in Issue Resolution
  • Preferably with Supply Chain background but not mandatory
  • Customer Service Orientation
  • Experienced communication skills
  • Experienced in Microsoft Office
  • Knowledgeable in SAP and Service Now
  • Knowledgeable in GxP would be an advantage
  • Ability to work in a team
  • Can work with minimum supervision
  • Able to work on a shifting schedule
  • Has experience to issue resolution and any CRM tool
  • Has shared services experience
  • W ho we are : At Boehringer Ingelheim we create value through innovation with one clear goal : to improve the lives of patients.

    We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.

    As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

    Learning and development for all employees is key, because your growth is our growth.

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