Customer Experience Analyst
Paxful
Manila
1d ago

What you'll be doing

  • Resolve customer disputes within service level agreements (SLA)
  • Investigate trading activity and take appropriate actions to keep the marketplace safe
  • Monitor user accounts and transactions to detect patterns and prevent fraudulent activity
  • Investigate cases to determine correct next actions
  • Escalate user feedback to appropriate teams to improve customer experience, provide solutions to existing problems
  • What we are looking for

  • At least one year experience as a customer service representative, moderator or disputes / fraud specialist, preferably in the finance industry or e-commerce.
  • Or at least 1 year experience in any field that requires investigative skills

  • Excellent communication and problem-solving skills
  • Knowledge of blockchain, crypto, and P2P payments is a big plus.
  • A Paxful user is an even bigger plus
  • What would set you apart

  • You are a high integrity, curious thinker that is passionate about delivering excellent customer experience.
  • You are a puzzle-loving, problem solving, detective wanna-be and thrive on investigating complex issues and can adapt swiftly to keep up with changes.
  • You can also communicate feedback effectively in a collaborative setting

  • You are process oriented and a critical thinker but with an ability to think outside the box, use sound judgement to solve problems
  • What we offer

  • Free Lunch / Snacks
  • HMO / Gym Benefits
  • Transportation / Data Allowance
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