Customer Technical Support Electrical Engineer
Outsourced Quality Assured Services Inc
Metro Manila / NCR, PH
2d ago
source : Monster

Day to Day Activities

  • Application support at low and medium level-gradually improving to advanced level.
  • Able to respond to web input / emails from customers
  • Able to answer phone and make customer feel good about contacting us.
  • Able to properly record activities in database to manage the sale / support pipeline
  • Able to send pre-prepared but customized emails to customers in their territory
  • Willing to cold call potential customers.
  • Support to customers through the info / demo / quote process.
  • This will include

  • Keeping customers under active management
  • Answering incoming customer questions, by phone or email
  • Understanding customers market segment, their use of our products, and level of satisfaction with our products.
  • Assisting any potential new customers to understand the scope and benefits of our solutions, and to provide any requested information (e.
  • g. quotes for product, technical documentation or worked test examples etc.)

  • Following up quotes with the customer to ensure they are as required, to maintain contact and understanding of the customer’s needs.
  • Acknowledging orders to customers + keeping customers up to date on any delivery changes
  • Understanding the nature of customers more technical support questions.
  • Following up with each customer after each support question is answered to ensure the customer has received the information he needs.
  • We anticipate that the ideal candidate will be able to investigate, simulate (using provided Company's equipment and sample parts) and answer questions themselves, but there will always be a support network behind them.
  • Personal Attributes

  • Electrical degree so can thoroughly understand our markets and products - Knowledge of basic AC power theory, Transformers
  • Very good verbal and written English so customers have no difficulty in understanding
  • Willing to work American time zones.
  • Customer orientated. Able to communicate easily, with enthusiasm, by telephone as well as e mail
  • Able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety reasons.
  • Schedule :

  • Monday – Friday 7 pm to 4 am Manila time
  • Location

  • Must be willing to work in Eastwood
  • By clicking on the "Apply Now" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application.

    As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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