Position Summary :
Appen’s Quality Auditor will be part of a team of Auditors who are responsible for monitoring, assessing and driving exceptional quality of work from our onsite projects.
The quality auditor will work closely with the Operations and Service Excellence teams to ensure that all the project outputs are aligned with the expectations outlined in our Standard Work Instructions and Client requirements.
It’s an exciting time at Appen and our program with this client is growing! This position is based in Cavite area. The team has the flexibility to work from home, at least part-time.
Probationary Goals :
Meet all required audit count per worker per month to ensure reliable quality data for the project
Meet all the client prescribed quality and accuracy goals for assigned Appen projects
Lead the development of Standard Work Instructions (SWIs) based on audit insights
Ensure the presence of published SWIs in all project tasks
Identify training opportunities that can be added in the training program for new hires
Key Responsibilities :
Perform ad hoc quality inspections to project workers to ensure accuracy
Provide coaching and feedback as needed (or create coaching points for supervisors as applicable)
Assist Project leaders (Team Managers) in generating Quality insights from the overall delivery performance of the project
Analyze and evaluate statistical reports to proactively identify and improve individual worker and team results
Support the Operations and Service Excellence Team with other ad-hoc projects as needed
Skills and Qualifications :
At least 1 year of relevant work experience
Knowledge of Data Annotation
Excellent research skills and analytical abilities
Ability to work independently under minimal supervision
Familiarity with MS Office applications
Can-do positive attitude and willingness to work on a team and collaborate across other teams
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.