Service Desk Agent
Converge ICT Solutions Inc.
Pasig, Philippines
1d ago
source : Bossjob

Purpose : - Attend to simple concerns of Residential and SME customers received thru inbound / outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.

  • Analyze customer issues and concerns and provide accurate solution / s.AREAS OF RESPONSIBILITY
  • Attend to inbound / outbound telephone calls, email and chat in accordance with standard operating procedure
  • Investigate, manage customer expectations to maintain customer satisfaction.
  • Meet and exceed personal / team KPIs
  • Record all data from calls according to the company's standardsEducation : Minimum Educational Qualifications for this positionPreferably with bachelor'
  • s degree or at least 2 years College graduate (IT / Computer course).Relevant Experience : Entry Level. Can perform basic Computer and Network TroubleshootingBusiness Understanding : Manage a large group of agents and ensure achievement of set targets

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