Service Scheduling Coordinator-006XGS
Specific responsibilities include but are not limited to : proactively managing open orders for APC accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and APC order management policies, work with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed
The OC is responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations.
The OC will possess a working comprehension and implementation knowledge of evolving product / service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fee’s.
OC’s are required to develop and maintain a professional working relationship with FSE, Vendors and Customers both internal and external
It is the also the responsibility of the OC when faced with a customer who is no longer in a contractual agreement with APC to engage the customer in the Time & Material procedure.
This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order.
This may result in a service lead to put the customer under a maintenance contract, which may result in additional revenue for APC Global Services.