Team Leader
Offshore Intelligence
Metro Manila, Philippines
6d ago
source :

This is an exciting opportunity to show your extraordinary skills as a Team Leader. The role will take an important part in directing the company’s growth trajectory.

You'll get a chance to shine and even better, you'll get to learn new things and develop your skills!

Here are the skill sets we are looking for - keep in mind we want a stellar Team Leader (Financial Account) Rockstar so you MUST have this skill to be considered.

  • Maintain a motivated and engaged team by conducting coaching, team huddles and other activities
  • Ensure delivery of the process as per the agreed SLAs
  • Facilitate staff development, coaching, and disciplinary action
  • Excellent communication and presentation skills
  • Building and retaining a strong team
  • Establish and implement innovative process and systems
  • Ensure constant and consistent quality call handling performance ratings
  • Prepare reports on team performance and other related metrics;
  • Proactively monitor productivity and compliance of the team
  • Qualification
  • College Graduate preferably related to Business Administration or similar course
  • At least 2-3 years of related experience as a Team Lead, Subject Matter Expert (SME), or Coach / Training specialization (Preferably in collections, billing, inbound / outbound calling)
  • Proven experience in business development, sales and strategy planning
  • Good understanding of financial principles
  • Proven negotiation & persuasion skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Willing to work in Makati
  • Can start ASAP
  • For faster processing, e-mail your resume to hireme

    If you have questions please call / text 09150751692 or 09396586008

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