Retail Chat Customer Service Representative II | Earn Up To 24K Package | Pasay
TTEC
Pasay, PH
3d ago
source : Bossjob

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Chat Customer Service Representative in Pasay, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues either thru voice or non-voice interactions which includes but not limited to inbound and outbound calling such as chat, text, email, social media, direct messaging as well as other nonverbal platforms.

Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Connect and resolve issues with customers using voice or non-voice platforms
  • What You Bring to the Role

  • Open to all High School and Senior High School graduates with at least 1 year of customer service experience handling voice and non-voice platforms
  • Great verbal communication and business writing skills
  • Able to type a minimum of 35 words per minute
  • Should have excellent critical thinking and active listening skills
  • You lead by example and work with your team to contribute to the overall success of your client program
  • Ideally, a goal-oriented person who has an innovative mindset with a strong desire to promote green initiatives
  • What You Can Expect

  • Onsite work arrangement
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like :
  • Company-sponsored HMO with Health & Wellness programs for you and your family
  • Educational assistance through tuition reimbursement
  • An accessible office location inside the central Five E-Com Center in Pasay City.
  • Your Health Matters (requirements for hired applicants)

  • All identified candidates need to secure a work and health permit prior to the start date
  • Candidates should always have one valid ID and Covid-19 vaccination card available.
  • A Bit More About Your Role

    We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.

    And we trust you already have the necessary ingredient that can’t be taught a caring and supportive nature that will shine through as

    you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

    You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

    About TTEC

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    What You Bring to the Role

  • Open to all High School and Senior High School graduates with at least 1 year of customer service experience handling voice and non-voice platforms
  • Great verbal communication and business writing skills
  • Able to type a minimum of 35 words per minute
  • Should have excellent critical thinking and active listening skills
  • You lead by example and work with your team to contribute to the overall success of your client program
  • Ideally, a goal-oriented person who has an innovative mindset with a strong desire to promote green initiatives
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