We’re looking for Staff with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.
Your key responsibilities
Performs Configuration / Customization of the ServiceNow system, including creation workflows
Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
Uses scripting tools and Service Now functionality to automate rote tasks
Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
Gathers specifications from the business departments and delivers a product / release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
Load, manipulate and maintain data between Service-now and other systems as needed
Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
Performs system and integration testing with sample and live data
Skills and attributes for success
Authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure
Disciplined Agile Delivery software release build / deploy processes
Integrating with internal and external applications and systems
Service Portal implementation experience
Implementation experience on any of the following applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM.
Implementation experience on Performance Analytics.
Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain
To qualify for the role, you must have
College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
Approximately 2 to 4 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
ServiceNow certifications a plus
ITIL foundations certification a plus
Ideally, you’ll also have
Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
Knowledge about ServiceNow’s latest version’s features.
What we look for
A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries