Monitoring Service Associate (Pipeline)
Greenlee Textron Inc
Quezon City, National Capital Region,  Philippines
1d ago

Make a difference with the work you do

Emerson is committed to creating a globalworkplace that supports diversity and embraces inclusion. We attract, develop,and retain exceptional people in an inclusive environment, where all employeescan reach their greatest potential.

We are committed to the ongoing development ofour employees because we know that it’s critical to the success of our companyas a truly global entity.

Our training programs and initiatives focus on end-to-enddevelopment from onboarding through senior leadership. We provide a wide rangeof development opportunities, including face-to-face and virtual training,mentorship and coaching, project management, and on-the-job training.

In CustomerSupport , you will be given the opportunity to make a difference by providingconsistent, high-value added support across different Emerson products andservices globally.

You will be uniquely positioned to expertly provideunmatched solutions that solve the world’s critical problems and bring morevalue to Emerson’s customers.

The MonitoringService Associate is a key member of the Emerson ProAct™ Team. Inthis capacity, you will have the opportunity to be part of a team of globalexperts that helps Emerson customers (supermarkets, convenience stores, retail,commercial buildings, foodservice, transportation, etc.

to optimize facilitiesand operations, maintain conditions, assets and facilities, and manage energy,refrigerants and other valuable resources.

This ultimately leads to supportingour customers by protecting their hard-earned gains and identifying improvementopportunities to help them expand their businesses.

What you will work on

As a MonitoringService Associate , your responsibilities include :

  • All service support, including AlarmManagement functions such as outbound alarm monitoring, inbound call handling& dispatch, and any other service support required
  • Investigation of refrigeration and / orHVAC (Heating,Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards
  • Ensuring immediate delivery of alarm detailswith accurate documentation by calling or sending an email to externalcustomers
  • Generating and dispatching service workorders of field technicians to troubleshoot onsite concerns
  • What you will need :

  • Graduate of any 4-year degree (Graduateof any Engineering course may be considered.)
  • At least 6 months experience ofinteractive customer service and related functions
  • Background in offshore serviceoperations is an advantage
  • Who we are looking for :

  • Excellent English verbal and writtencommunication skills able to communicate clearly and effectively; listensactively and;
  • able to adapt communication skills appropriately

  • Good interpersonal skills cancollaborate well with others, willing to take new instructions and workrequests
  • Customer focus displays the drive todeliver relevant solutions based on customer need
  • Flexibility willing to work onshifting schedule (may include weekend work with scheduled day off) to supportthe business and customers;
  • willing to work over time or on rest day over timeto support manpower requirement during critical days and / or peak season

  • Resilience and Situational adaptability able to effectively and independently function while maintaining a positiveenergy level in an environment of constantly shifting demands
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