Work with business stakeholders to understand project objectives and requirements.Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration and data entry.
Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes, etc.
Manages communication and deployment for projects from start to end.Support the software development team in defining and testing features.
Manage after-sales customer support after deployment.Develop and deliver a world-class support experience.At least 1-year experience in Quality Assurance, Business Analyst, Project Management or similar roles.
Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.Bonus points for : Knowledge in Database & system administration.
Experience in Quality Assurance.Recommendations from your past Clients and Superiors.