Application Support Engineer
Caspo Incorporated
Las Piñas City, Philippines
3d ago
source : ictjob.ph

KEY ACCOUNTABILITY AREAS

Resolve production issues via adherence to the formal escalation process & procedures

Liaise with business users & infrastructure teams to ensure production issues are resolved on a timely basis and that correct actions are taken

Implement continual improvement to ensure application stability and performance to minimize support requests

Take ownership of each issue and manage each request or incident from start to successful conclusion

Knowledge of bulk updates deployment of products

Handle applications used by supported banks and manage all necessary issues within each application

Development, contribution and maintenance of application support knowledgebase

  • Be client focused & maintain good working relationship with clients
  • KNOWLEDGE AND SKILLS

    Database knowledge (MS SQL, Oracle , MYSQL)

    Knowledge of design techniques, development processes and software configuration management

  • Highly desirable skilss include JAVA, C / C++,MQ,ASP.NET,VB
  • At least (2) years of application support experience

    EDUCATION

  • Bachelor Degree in Information Technology or related courses
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