The Role : Client Relations Associates engage our client base to increase revenue retention and account growth. In this role you will be expected to build an understanding of our client base and our product suite in order to promote different platforms per client type, analyze usage data, and strategize the best way to manage client accounts alongside the global Relationship Managers.
The Location : Makati, Philippines
The Team : The Manila Relationship Management Support team is a group of strong and highly-driven individuals with various backgrounds in Customer Support, Product Support, and Account Management.
The team culture is built on proactivity, business excellence, both independence and interdependence, continuous learning and improvement, with everyone working towards a common goal to support the Commercial Organization and the SPGMI business overall.
The Impact : Client Relations Associates are part of the Commercial Organization and support Relationship Managers to engage clients on S&P Global Market Intelligence’s capabilities.
CRAs must also interact with clients to achieve a strong understanding of client business models, issues, and needs.
What’s in it for you :
You will interact with business units that are main drivers of revenue generation for S&P Global Market Intelligence.
Your high potential for career growth and advancement will come from initiating or collaborating on initiatives that will deliver value to the business.
Building an in-depth understanding of client needs and expectations will give you an edge in your future career growth in S&P Global Market Intelligence.
Proactively collaborate with Relationship Managers and take the lead in client outreach efforts, understand business drivers, and identify viable opportunities to grow product usage.
Help identify opportunities to expand SPGMI-customer relationship by analyzing usage reports and initiating discovery of client needs through diagnostic conversations.
Act as secondary support to Relationship Managers when they are in on-site meetings with clients.
Assist Relationship Managers by scheduling meetings for them and handling client concerns while they are travelling.
Complete special projects initiated by department goals on retention rates and department product penetration in existing accounts.
Basic Qualifications :
Excellent interpersonal, written and oral communication skills
Amenable to work in a mid-shift schedule
Preferred Qualifications :
Ability to effectively communicate and diagnose client needs during proactive outreach calls
Ability to communicate technical concepts to clients
Ability to collect, analyze, and summarize data and to prepare clear and concise presentations and reports
Working knowledge of the financial or banking industry
Previous client-facing experience
Effective time and task management skills
High proficiency in Microsoft Excel