The Human Resources Country Lead is responsible for partnering with Business Leaders to deliver comprehensive HR strategies and solutions in the areas of employee relations, training and development, wage and salary, benefits administration, and compliance with legal requirements and company policies / practices.
This role will work closely with other Human Resources Leaders to ensure organization-wide consistency for global program activity.
Collaborate with HR functional leadership team and other Human Resources Leaders to ensure that programs and initiatives are communicated and implemented across the region.
Provide administrative best practice processes and strategic planning leadership to ensure quality HR service.
Partner with Senior Operations Leaders to provide cohesive thought leadership around human capital management, succession planning, engagement, and talent management.
Develop staffing and human capital strategies by researching human resources issues, identifying trends, and providing recommendations to human resources and operations leadership.
Serve as unifying leader to coordinate the partnership of all functional human resources areas together in order to support business requests and needs.
Establish human resources objectives in line with organizational objectives and facilitate successful implementation of corporate programs by partnering with operations leaders and directing site human resources.
Partners with senior management to determine workforce planning and recruitment strategies with a focus on high quality, cost effectiveness and swift execution.
Supports recruiting plans, goals, strategies and measurements to achieve region and company goals and revenue objectives.
Ensure effective implementation and maintenance of non-discriminatory practices as related to recruitment, hiring, training, promotions and terminations.
Lead human resources operations in assigned region by overseeing staffing needs assessment, ensuring consistent and equitable compensation practices, partnering with recruiting, and communication of programs to coach, counsel, and discipline staff.
Develop human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances;
aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
Accomplish special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements;
expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
Support management by providing an escalation path for human resources advice, counsel, and decisions; analyzing information and applications.
Consult on formal work improvement plans and HR Compliance items.
Guide management and employee actions supporting the development and revision of policies, procedures, and guidelines; ensure compliance on HR policies and procedures, and state / federal legislation.
Comply with local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements;
advising management on needed actions.
OTHER RELATED DUTIES
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
Minimum Education and Experience :
Graduate of Bachelor’s Degree preferably with Master’s degree or units earned.
Four to five years related experience required. One to three years supervisory experience in a similar function required.
Call Center HR experience strongly preferred
Experience dealing with complex HR issues
Demonstrated success and experience in consulting on Leave Administration, Employee Relations, Performance Management, and change management issues
Knowledge, Skills and Abilities :
Extensive knowledge of HR, laws, regulations and trends to proactively consult with internal clients.
Strong verbal and written communication skills with multiple levels across the organization.
Experience managing a remote / virtual team.
Excellent capability to prioritize and organize work in a complex environment.
Ability to maintain the highest level of confidentiality.
A work ethic of dependability through punctuality, flexibility, and adaptability to perform as an efficient, detail oriented team player and recognized subject matter expert and thought leader.
Work Environment :
Physical Demands :
Ability to lift and / or move 20 pounds with or without accommodation.