Description A Technical Support Engineer (TSE) acts as a as professional interface to Impact Partners, Distributors, Representatives, and counterparts.
He / She validates orders for accuracy and completeness of information, and assists Technical Sales and Engineering Teams in the evaluation of special construction requests.
A TSE ensures that orders have accurately detailed technical order constructions in all business systems at all times. He / She also administers Order Management issues in a high pressure, changing environment with demands from both internal and external worldwide customers.
Enters Data / Order / Items into Business System
Generates and sends Customer Order Acknowledgement, and escalates order issues
Identifies customer documentation requirements and specifications / reviews customer data and documentation
requirements (type, format, copies) against factory standard
Evaluates basic engineering specification and compares application with industry standards.
Coordinates with other teams / support to complete the request of customers
Escalates Service Requests (SR) when necessary
Analysis issues / concerns raised and provide appropriate corrective and preventive actions.
Submits request for Model Setups.
Escalates model configuration issues to Product Configuration Solutions Team
Participates in projects related to quality improvement (such as Think Customer, Quality Management System, Perfect Execution, etc.)
Education : Degree in Engineering (ME, ChE, EE, ECE, etc.), Instrumentation Process Controls or similar
Job related experience : Customer service and Order management experience preferred but not required. Fresh graduates are welcome to apply.
Specific Knowledge : Material Selection and understanding, Basic MS Office
Skills : Oral and written communication skills, Problem solving, Decision making