Technical Support Engineer I Order Engineering
Greenlee Textron Inc
Quezon City, National Capital Region, Philippines
22h ago

Description A Technical Support Engineer (TSE) acts as a as professional interface to Impact Partners, Distributors, Representatives, and counterparts.

He / She validates orders for accuracy and completeness of information, and assists Technical Sales and Engineering Teams in the evaluation of special construction requests.

A TSE ensures that orders have accurately detailed technical order constructions in all business systems at all times. He / She also administers Order Management issues in a high pressure, changing environment with demands from both internal and external worldwide customers.

Responsibilities

  • Enters Data / Order / Items into Business System
  • Generates and sends Customer Order Acknowledgement, and escalates order issues
  • Identifies customer documentation requirements and specifications / reviews customer data and documentation
  • requirements (type, format, copies) against factory standard

  • Evaluates basic engineering specification and compares application with industry standards.
  • Coordinates with other teams / support to complete the request of customers
  • Escalates Service Requests (SR) when necessary
  • Analysis issues / concerns raised and provide appropriate corrective and preventive actions.
  • Submits request for Model Setups.
  • Escalates model configuration issues to Product Configuration Solutions Team
  • Participates in projects related to quality improvement (such as Think Customer, Quality Management System, Perfect Execution, etc.)
  • Requirements

  • Education : Degree in Engineering (ME, ChE, EE, ECE, etc.), Instrumentation Process Controls or similar
  • Job related experience : Customer service and Order management experience preferred but not required. Fresh graduates are welcome to apply.
  • Specific Knowledge : Material Selection and understanding, Basic MS Office
  • Skills : Oral and written communication skills, Problem solving, Decision making
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