Global Process Leader, Invoice to Cash
Johnson & Johnson
Manila, Philippines
2d ago

Johnson& Johnson is recruiting for a Global Process Leader, Invoice to Cash role. Thisrole will be based in New Brunswick, Tampa, Prague, Manila, or Bogota

Caringfor the world, one person at a time has inspired and united the people ofJohnson & Johnson for over 130 years. We embrace research and science bringing innovative ideas, products and services to advance the health andwell-being of people.

With$82.1 billion in 2019 sales, Johnson & Johnson is the world's mostcomprehensive and broadly-based manufacturer of health care products, as wellas a provider of related services, for the consumer, pharmaceutical, andmedical devices markets.

There are more than 260 Johnson & Johnsonoperating companies employing over 135,000 people, who help deliver productsthat touch the lives of over a billion people every day throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson hasthe career opportunities to help make it happen.

Thrivingon a diverse company culture, celebrating the uniqueness of our employees andcommitted to inclusion. Proud to be an equal opportunity employer.

TheGlobal Services, Global Process Leader (GPL), Invoice to Cash is responsiblefor driving an ever-improving delivery experience for the Invoice to Cashservice delivery.

The GPL operates in amatrix organization and is responsible for leading functional and crossfunctional activities to drive improved process and business performance insupport of the End to End (E2E) Order to Cash Processes and J&J GSimprovement strategies.

The GPL reportsto the Lead - Global Process Lead, Account to Report position for the supportof regional continuous improvement efforts and dotted line to the Global ProcessOwner (GPO), Invoice to Cash, to execute end to end process managementpractices and drive performance improvement across all regions.

This role is responsible for working with theGPO to optimize processes, information, and technology required to maximizeeffectiveness and efficiency of operational teams.

TheGPL partners with the Global Process Owner in the areas of governance,maintenance and improvement of the E2E Global Standard Process Design,including work standards design, cost models, process simulation and modeling,process assessments, business case development.

Specificresponsibilities of this role include :

  • Ensuring global processes / services are adhered to.
  • Reviewing global KPI and metrics to ensure commitments aredelivered and variances are understood.
  • Leverage employee / customer insights to drive prioritized service,process, talent and technology solutions to further enhance service delivery,globally
  • Coordinating and synchronizing efforts of regional delivery andService Excellence and Experience teams to ensure operational standards(inclusive of Managing for Daily Improvement and Continuous Improvementmethodologies) are consistently deployed to drive a consistentemployee / customer experience that is both effective and efficient
  • Ensuring process and operations are conducted in a compliantmanner, via continuous alignment and execution of the J&J Internal Controlsframework through planning and coordination with CIA / PWC and the RegionalService Delivery Centers.
  • Drive continuous improvement through mechanisms such as leanprinciples and automation.
  • Ensure appropriate business continuity planning is in place andready for I2C service area.
  • ProcessLeadership :

  • Assessend to end business processes including technology, skills and facilitiesrequirements, and maintain process performance data and standards
  • Conductwork studies to determine operations methods, labor utilization standards andcost analysis systems to promote efficient staffing and facility utilization
  • Buildand evaluate process operational and cost models for end to end performance analysis,capacity analysis, workload balancing, cost estimation and cost reduction
  • Identifyimprovement opportunities through value stream assessments, process audits, andhealth checks.
  • IntegratedService Management :

  • Servesas the process design Gate Keeper, reviews, classifies and coordinates theinformation needed for evaluation and prioritization of changes to the E2Eprocess design.
  • Utilizesthe Service Excellence and Experience Demand Intake and Portfolio Managementprocesses to ensure consistency in capacity forecasting, demand categorizationand prioritization of new ideas for the process and automation activities.
  • Supportsthe end to end process change evaluation and version control by evaluating,modeling and simulating performance and cost impacts of new designs and changes
  • Supportsthe GPO in the development of business case for proposed technology, staff andstructure changes, including cost estimates.
  • Supportsadoption and continuous execution of the internal controls framework viacontinuous review and process audit leadership support coordination between theGS Compliance team, Corporate Internal Audit, and external auditorrequirements.
  • ContinuousImprovement :

  • Supportresolution of service delivery and performance issues; actively working toidentify and implement interventions to improve service.
  • LeverageCI resources within Service Excellence and Experience team to establish bestpractices and conduct situationally appropriate root cause analysis and valuedefinition.
  • Developand implement standard work, lead workflow simplification, optimization, andprocess design activities, and support workflow automation and processautomation projects.
  • BusinessPartnering :

  • CoachTeam Leaders and team members on the application of lean daily managementpractices
  • Lead / facilitate problem team problem solving events
  • Promoteand support a culture of process improvement through the use of continuousimprovement processes and tools with GS partners and stakeholders
  • Qualifications

  • Bachelor's degree (BA / BS) is required; an advanced degree (MBA or MS) ispreferred.
  • A minimum of 10 years of related business work experience isrequired
  • A minimum of 5 years of managing people.
  • A minimum of 5 years of progressive Continuous Improvementexperience required
  • Experience within a shared services organization, preferably HR,Finance, or Procurement is preferred
  • Strong level of experience and knowledge of the E2E Order to CashProcess is required
  • Effective and strong partnership and relationship building skillswith key stakeholders is required
  • Extensive project portfolio and a strong track record in thedelivery of lean process improvement projects is required
  • Portfolio management / ProjectManagement, Processsimulation and modelling experience; iGrafx, Aris, Pegasys is preferred
  • Experience in workshop design and facilitation of stakeholders incollaborative problem solving is required
  • Analytical and strategicthinker, and highly developed problem-solving skills is required
  • Ability to work effectively in a fast-paced environment, handlemultiple projects, and daily planned and unplanned operational activities isrequired
  • This role will be based in NewBrunswick, Tampa, Prague, Manila, or Bogota and may require up to 25% domestic and international travel
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