â¢Develop and implement initiatives to improve customer services.
â¢Analyze and summarize customer issues in order to prepare appropriate solutions / clarifications to respond to customers.
â¢Evaluate and prioritize customer inquiries to better serve the customers.
â¢Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
â¢Maintain history records and related problem documentations for future reference.
â¢Maintain relationships with other internal departments as well as client base to improve business performance.
â¢Conduct training to customers and internal staffs on company products and services.
â¢Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc. when needed.
â¢Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
â¢Maintain the internal and external customer databases.
â¢Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
â¢Maintain up-to-date knowledge on customer business areas.
â¢Maintain broad knowledge about companyâs products and services.
â¢Bachelor's / College Degree, Computer Science / Information Technology, Engineering (Computer / Telecommunication) or equivalent.
â¢Excellent written and oral communication skills.
â¢Applicants must be willing to work in Quezon City.
â¢Applicants must be willing to work Night Shift.