To manage the successful planning, development, administration and execution of projects by identifying project requirements, defining scope and allocating resources (i.
e manpower, technology and capital resources, and scheduling resources). To be responsible for building and handling cross-functional teams and forming them into productive, self-directed work groups / streams.
Major Responsibilities : 1. Project Planning
Builds a project plan to lay-out timeline, scheduling and resource allocation
In-charge of setting-up project in place by assessing project complexity and scope
Identifies, organizes, and prepares the specific project needs / requirements to accomplish activities
2. Project management and administration
Determines how implementation of project will occur which may involve transition, migration and / or integration of processes, activities, or resources
Coordinates the activities to meet all planning requirements and process controls
Oversees all communications related to the project
Evaluates the quality and timelines of project milestones achieved; Reviews planned vs. actual resources, including budget, manpower, etc.
Handles more than one project at the same time
Ensure that sound practices are taking place. Replace old processes with newer ones where feasible, and provides feedback for efficiencies
3. Organizational Collaboration
Builds cross functional teams by identifying and assigning project managers on vertical streams and drives the integrated output of these teams
Manages multiple groups (i.e Digi Ops, Payments, BB Core, BB Payments) under the operations department in project set-up and execution to ensure proper structure and governance is in place
Works closely with line managers in all departments including HR, IT, Compliance and controls to properly identify work scope and work stream
4. May be assigned / rotated across related sub-functions including but not limited to sub-functions within Operations 5.
All other job-related duties that may be assigned from time to time Qualifications :
3 years relevant experience in a call center environment
End to end project management experience
Project Manager Professional (PMP) Certification is an advantage
People management skills, including team formation, collaboration, and influencing
People manager experience is a plus
Results orientation with bias for action, versatility, and adaptability
Strong quantitative, analytic and project management skills
Effectively communicates key messages for projects
Accurately assess, systematically manage and report risks / issues associated with each project
Thrives in an environment with changing priorities
Proficient in GSuites
Amenable to work in Alabang
Amenable to work in a flexible schedule, generally mid shift