LabCorp Drug Development is a global contract research organization with the world’s largest central laboratory network and Drug development expertise.
We employ over 65,000 people throughout 60 countries to support the pharmaceutical, biotechnology, and medical device industries.
As a leading provider of clinical trials solutions for all phases of development, we have contributed to each of the top 50 prescription drugs in the marketplace today.
Based in Manila, the Head of Pharmacovigilance (PV) Delivery will oversee the operational success of a large medical Information call centre that currently has over 100 employees.
If you want to further your career and join a growing company with loads of opportunity, please contact us today to find out more.
Skills, Knowledge & Experience required :
Experience of developing and leading a large team of Medical Information Call Centre Safety data Analysts or similar.
Good understanding of clinical trial regulatory requirements and ICH-GCP guidelines
Good Pharmacovigilance or Allied Pharmacovigilance understanding (cosmetovigilance / consumer portfolio / monographs / medical devices etc.)
Experience of mentoring Team Lead / Manager level personnel
Able to work shifts spanning the hours between 8 : 00pm - 6 : 00am MNL time
Ability to live and work in Manila (no relocation assistance or visa sponsorship is being supported for this role).
Workflow Management, Metrics Tracking & Reporting
Experience in managing operations delivery
Strong people management and leadership skills
Excellent verbal and written communication skills
Strong Client Management skills and ability to support account mining activities
Proactive risk identification and management
Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures, and assume accountability for the deliverables
Ensure compliance of operations with governing regulatory requirements
Create, maintain and assume accountability for a culture of high customer service
Ensure delivery of services meets or exceeds Service Level Agreements through focused metrics management of process performance
Accountable for managing delivery of service for the assigned engagement(s) as per the defined process and SLA
Responsible for realization of revenue targets associated with the project under the remit of this role
Responsible for profitability and other key service delivery related metrics
Hiring, training, managing and retaining delivery resources
Implement process & productivity improvements as appropriate to improve operational efficiency
Execute plans and processes for improving service delivery and client satisfaction.
Work closely with SMEs and QA to improve and exceed quality standards, to identify process improvements and to ensure delivery resources have necessary training and skills per industry norms
Ensure that engagement is executed within agreed upon productivity and utilization metrics
Generate reports, MIS, updates on service delivery, employee engagement, process improvements, etc. for timely reporting and enable decision making.
Provide guidance and support to the team of Associates and TLs for proactive solution to the business issues.
Provide timely information to finance for billing and revenue projections
Support responding to particular sections of RFPs as required.
Implement transition plan for new process engagements to establish delivery of service by Labcorp team.
Review of training files for respective team members
Additionally perform project specific activities like training and training documentation related activities as per project requirements.
Education / Qualifications
Graduate or Post Graduate in Life Sciences Field
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