Billing Analyst (CSR)
Eastvantage Business Solutions Inc.
Bonifacio Global City, PH
6d ago
source : Bossjob

About the role :

  • Monitor the billing board, respond to a customer billing inquiry, and escalate to the billing team.
  • Log all customer interaction into the ITSM.
  • Use ITSM, phone, billing, and provisioning application to access data and answer customer billing inquiries within service level targets.
  • Respond to requests for service and product information, billing inquiries via phone and electronically
  • Advise callers on the current status or follow-up actions as appropriate.
  • Liaising with other internal areas to provide answers for customers.
  • Responsible for clearing the billing platform error bucket including usage and charge error buckets across all business units.
  • Familiarity with the Selcomm billing platform is desirable.
  • You will be expected to start the billing cycle on time, QA billing cycle and issue customer invoices, and close the billing cycle on time.
  • You will be expected to work in conjunction with the provisioning team and the sales channel to achieve the desired business and client objectives.
  • Through reporting ensure that all aspects of the client orders are billed and that charges are reconciled back to a cost, be it network or internal.
  • Facilitate an open and proactive approach to supporting sales teams, service delivery, and project managers.
  • Professional conduct and behavior in all dealings with customers, suppliers, colleagues, and company personnel
  • Position requirements :

  • Strong analytical and problem-solving skills, the ability to determine how to resolve an issue based on a complex set of variables
  • Experience in CSR and billing operation.
  • Self-motivated, with high learning aptitude, resourceful, and demonstrates initiative
  • Excellent organizational, time management, and multitasking skills.
  • Attention to detail, accuracy, and strong data entry skills essential
  • Ability to work autonomously and in a continually evolving team environment
  • A genuine desire to own a problem, completely through to its resolution
  • Demonstrate a positive attitude and instill integrity in the team through words and actions whilst maintaining leading by example
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