TSR [NBN/DSL] | 24K Pay + 10K* Signing bonus + Hiring Bonus Day Shift | PASIG***
Acquire BPO
Metro Manila / NCR, PH
1d ago
source : Monster

The business is a progressive, fast growing wholesale telecommunications company, servicing Retail Service Providers, handling their Billing, Provisioning, Customer Service and Debt Collection Services.Â

Our company has been built from the ground up with state of the art systems and processes using the extensive experience of our people, who have a combined industry experience of over 100+ years in the telecommunications industry.Â

Our aim is to be the leader in the wholesale aggregation market providing unique and complete Tier 1 product offerings, coupled with best of breed technology, systems and processes, enabling our partners to succeed in the marketplace.Â

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

We are seeking for experienced level 2 Helpdesk / Technical Support agents to join our growing team for immediate start. Full Training is provided with the job.

Huge opportunity for professional growth.Â

• Helpdesk / Technical Support : Â

o Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP Based Telephony with customers.Â

o Moves adds changes, Configuring of Routers and IP Based systems.Â

o Fault logging with extend carriersÂ

o Monitors and communicates with partners on order progress and escalationsÂ

o Management of Open tickets and customer followupÂ

o Actioning Customer Service Email Dropbox requestsÂ

o Live chat interactions with customersÂ

o 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6 : 00am to 3 : 00pm. 5 shifts per week.Â


• Minimum of 2 years in CollegeÂ

• Minimum of 2 year of Customer Service and Technical Support experienceÂ

• Minimum of 1 year experience in a Australian telcoÂ

• Communication Skills – successful candidates will speak articulately and have sound english writing skills.Â

• Exhibits strong Knowledge of all NBN and ADSL / Sip / mobile technologiesÂ

• Flexibility to shifting schedulesÂ

• Background in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectivelyÂ

• Must have above average knowledge of Windows based Office / and Web Based Systems, including ability to type 50+ words per minuteÂ

• Ability to think clearly especially in adverse situationsÂ

• Ability to work in a team environmentÂ

• Ability to operate desktop computer and desktop applicationsÂ

• Ability to coordinate and communicate effectivelyÂ


• We pride ourselves in being a fantastic and fun place to work with excellent opportunities for career growth, training and remuneration for the right people.Â

• We are a young energetic team that encourages everyone to contribute to our fun, exciting culture.Â

• We drive staff development to further their careers.Â

• Quarterly awards and recognition of high performing and developing staff.Â

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.Â

  • For faster processing, text : BTB(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9am) send to 09065605043Â

    Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.Â

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form