Partner Services Coordinator
Community Brands
Cebu City, Philippines
4d ago

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions.

Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that.

We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk).

The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us! PARTNER SERVICES COORDINATOR A Day in the Life The Partner Services Coordinator will manage all aspects of YM relationships with an assigned portfolio of job board customers.

The Partner Service Coordinator will develop strategies to increase job board revenue and value delivered to end-users, on behalf of our partners.

The Partner Service Coordinator will become the trusted advisor to partners to make credible persuasive recommendations with respect to pricing, marketing tactics, product offerings, and job board design.

The Partner Service Coordinator takes initiative in helping to identify new ways to improve our processes and communication.

In this role you’ll : Assist partners by offering exceptional service and creating strong professional relationships. Serve as partners’ primary contact for all service needs, and liaise with other departments at YourMembership, including IT and Development enhancement, to deliver satisfaction.

Be flexible and use good judgment when providing solutions for partners to ensure their experience with YourMembership meets their expectations.

Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners.

Develop a strong understanding of YourMembership ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services.

Present yourself to partners in a way that reflects YourMembership as a positive, professional, organization dedicated to customer service.

Relay feedback from partners to YourMembership managers regarding partner expectations and make recommendations as to how to exceed those expectations.

Assist partners in understanding and maximizing website and career site functionality. We’re looking for someone who brings : Effectively manage customer questions and concerns regarding the launch process.

Clearly communicate ideas and give directions to customers; comfortable with new technologies and working within multiple systems.

Effectively respond to all aspects of customers’ inquiries or requests regarding the launch of their job boards. Take initiative to prioritize, manage, and complete projects with very little direction or supervision from counterparts.

Strong organization and prioritization skills. Excellent interpersonal, communication, and customer service skills. Ability to learn new tasks and create relationships with partners.

Highly articulate and professional. Handles pressure well. Hard worker, self-motivated and driven to succeed. Intermediate to advanced technical and development skills such as HTML and CSS platforms.

Outstanding attention to details. Dedicated to completing projects in a timely manner. We’ll see it as a bonus if you also bring : Must be a graduate of any bachelor’s degree in marketing, business management, or communications preferred.

Certified in computer languages that is pertinent to the role is an advantage. Must have at least 1-year experience or in any related field.

Call Center experience is an advantage. Good People, Doing Good Things : Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work.

We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story! Flexible Planned Paid Time Off Generous Sick Leave Casual Environment Purpose Driven Culture Work-life balance Passionate about Community Involvement Company Paid Parental Leave Company Paid Short Term Disability Remote Flexibility

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