Technical Support Engineer
Itiviti Group AB
Manila
1d ago

You will be supporting global financial institutions across three continents and work with an international dynamic team.

If you are a hungry tech minded individual, Itiviti is the right place to be! We offer long term career opportunities to other departments as well as mobilities to other offices across the globe.

Responsibilities

  • Provides technical product support for complex problems on company products
  • Interact with customers and internal stakeholders to isolate and fix product issues
  • Provides design, reliability and other technical feedback to R&D
  • Provides updates to technical product documentation as issues are identified and fixed
  • Creates tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties
  • Your profile

  • Minimum of 2 to 4 years experience in a similar role
  • Good skill set in JAVA (code reading capabilities is a must)
  • Basic knowledge on Linux / Unix
  • Fundamental knowledge on Structured Query Language (SQL)
  • Financial trading support role experience is a plus as well as general knowledge of financial industry
  • Fluent in English both oral and written communication
  • Critical thinking, analysis, troubleshooting, and problem solving expertise
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
  • Self-starter with the ability to manage multiple tickets / issues simultaneously
  • Ability to understand and translate customer requirements
  • Ability to effectively prioritize and escalate customer issues
  • Good attention to details
  • Team player and comfortable working in a fast pace environment
  • Ability to work with global teams across time zones
  • Graduate in Computer Science, Engineering or equivalent courses
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