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At Alorica, we only do one thing make lives better, one interaction at a time.
We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Description :
The Security Operations Center (SOC) Analyst will be responsible for daily activities supporting information security monitoring and response.
SOC analyst must act as front line of defense within Security Operations environment. The primary function of this position is to monitor, analyze, respond, and report the information security events received from customer’s monitored servers / network devices and provide Incident Response (IR) support when analysis confirms actionable incident.
Responsibilities :
Investigate potential security incidents under the guidance of playbooks and procedures.
Analyze and assess security alerts.
Validates, classifies, and opens security incident cases or escalates to Tier 2 Analysts.
Serves as a primary contact point for reporting potential security incidents.
Responds to security alerts generate within the SLA time window.
Review the existing SOP’s & technical runbooks & also create a new SOP documents / runbooks for new technologies / process.
Resolve problems independently and understand escalation procedure.
Required Skills :
Minimum of 3 years of experience in Security / Cyber Security domain
Prior experience of working in Security Operations Center and understanding of IR processes
Hands-on experience in SIEM Technologies & Security tools like Qradar, FireEye, Splunk, ArcSight, LogRhythm, etc.
Knowledge and / or experience with network protocols such as TCP / IP, Syslog, DNS, DHCP and NetFlow is required.
Knowledge and / or experience with security vulnerability assessment tools is preferable.
Good English communication, including conducting presentations and creating security incident reports is required.
Strong sense of ownership and teamwork
Ability to follow procedures and guidelines
Ability to multi-task in a fast-paced environment
Should be ready to work in rotational shifts - 24 / 7
Should be available for callouts during security incident 
