Senior IT Applications Analyst
TaskUs
Pasig City, Philippines
5d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    Job Overview :

    As an Applications Analyst, your duties will revolve around day to day planning, research, and documentation of all aspects of the specific project you are working on.

    He / She is expected to monitor progress to assure deadlines and standards are met.

    The Senior Applications Analysts will work closely with the upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support and requirements analysis.

    The Senior Applications Analysts can work by themselves or might be in charge of a team to get the job done. Lead in the requirements gathering and analysis of the TaskUs Corporate Applications and client projects.

    Job Description :

    Coordinate internal resources and third parties / vendors for the flawless execution of projects.

    Lead the team in analyzing project requirements - includes scoping, setting up discovery meetings, and work estimation.

    Understand the Business Process / Function to determine and propose the needed solution for the project.

    Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

    Develop a detailed project plan to track progress of each project.

    Use appropriate verification techniques to manage changes in project scope, schedule and costs.

    Measure project performance using appropriate systems, tools and techniques.

    Report and escalate to management as needed.

    Manage the relationship with the client and all stakeholders.

    Establish and maintain relationships with third parties / vendors.

    Create and maintain comprehensive project documentation - includes Business Requirements Documents and project status.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;
  • benchmarking state-of-the-art practices; and participating in professional societies.

    Required Skills / Experiences :

    College graduate, preferably in the fields of Computer Science or Engineering for technical project managers.

    Proven working experience (5-7 yrs) as a Systems Analyst in the IT industry - specifically in software development.

    Experienced in Project Management - coordination of updates, timelines, etc.

    Highly experienced in managing projects either ground-up or Digital projects in an Agile environment.

    Knowledgeable in APIs and System Integration projects.

    Knows how to do Root Cause Analysis and Risk Assessment / Analysis.

    Experienced in handling people / junior resources and reporting to higher executives.

    With technical background and working knowledge (or hands-on experience) on software development specializing in web apps, browser extensions, mobile and data analytics - includes experience with Agile (and waterfall) methodologies.

    Solid experience with BPO frontline processes and workflows ( content moderation, hybrid customer support, back office processing, operational KPIs, etc.).

    Excellent client-facing and internal communication skills.

    Excellent written and verbal communication skills.

    Solid project management and organizational skills including attention to detail and multi-tasking skills.

    Strong working knowledge of Microsoft Office or G Suite, and MS Project or similar software.

    Working knowledge of JIRA, Smartsheet and Visual Studio is a plus.

    Experience with other SaaS applications (like Oracle, Salesforce, Concur, Docebo) and ITSM (like ServiceNow) and Lean / 6 Sigma experience / credentials preferred.

    If you have experience in delivery of Enterprise Applications in compliance with ISO 27001, That’s nice to have.

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