Your key responsibilities
â¢Support the foundations of service quality â be professional, consistent, proactive and cost effective.
The position is important to implement global services. For IT related distribution / management process, he / she has to communicate with global closely.
â¢Promote commitment within the team to EY and professional standards and to enhancing our brand
â¢Serve the needs of all stakeholders by acting with a global mindset and creating consistency and technical excellence by leveraging diverse ideas and perspectives when planning work
â¢Focus the team on enabling the delivery of exceptional service : connect to Service Delivery, Onsite Support Services (TES), Incident Management team, and other Enterprise Workplace Technology (EWT) teams, seizing opportunities to grow knowledge for the team
â¢Proactively and effectively communicate the purpose of functional processes and solutions and decision making and information sharing within the team
â¢Write user communication in Japanese and English for software deployments, incident impact, resolution updates
EY priorities, clarify preferred solutions
â¢Go beyond technical excellence and use technical / professional knowledge to help internal clients understand and resolve business issues
â¢Provide feedback and guidance on delivery of quality outputs to TES, and other teams
â¢Manage discrete projects or initiatives on behalf of the department, clarifying objectives, priorities, roles and responsibilities and scope changes / timelines as appropriate
â¢Promote and sustain effective risk management and compliance
â¢Obtain and evaluate input from appropriate sources before forming conclusions on how best to manage a given issue or opportunity.
Check othersâ work for compliance with EYâs quality standards and provide suggestions for improvement
â¢Maintain independence and objectivity, complying personally with all applicable professional standards, EY policies and regulatory requirements
â¢Meet legitimate business needs while protecting the public interest and meeting our responsibilities to all stakeholders.
â¢Live the principles of the global Code of Conduct, training others in how it underpins all that we do
Skills and attributes for success
â¢Excellent people skills
â¢Deep knowledge of technology
â¢Excellent listening, written and verbal communication skills in Japanese and English
â¢Able to understand PC building process
â¢Able to understand security updates and application deployments
â¢Able to develop working relationships with staff and management at all levels
â¢Multitasking, ability to prioritize own work and that of others
â¢Manage repetitive tasks with high accuracy
â¢Supportive of continuous improvement in relation to own performance and development and that of the wider team.
â¢Work independently with limited supervision on resolution of end user incidents, indirect responsibility to assist other technicians
To qualify for the role, you must have
â¢A degree in Computer Science, Engineering or a related discipline; or equivalent work experience
â¢5+ years in a large (1000+ users) global corporate IT environment
â¢3 years experience in supporting Windows technology roles
â¢Understanding of IT security & its importance
â¢SCCM 2007 or SCCM 2012
â¢Microsoft Office 2010 or 2013 suite
â¢Excellent knowledge of English and Japanese, both verbal and written
â¢Windows 7, Windows 8.x, Windows 10
â¢Active Directory, Group Policy, Software distribution
â¢Intel compatible hardware (Desktops, Laptops, Printers, Mobile Devices)
â¢Server, Active Directory, Networking concepts
â¢Over 5 years experience working in an IT support environment
â¢Over 3 years experience as a Level 3 support
â¢Over 3 years working with software distribution
â¢Over 3 years working in a global environment
Ideally, you must have
â¢Successful completion of College / University course in Business, Computing, Engineering or Information Technology fields
â¢Virtual Desktop Infrastructure experience
â¢Lotus Notes 8 â Databases
â¢Desktop Backup software experience
â¢Mobile Applications experience
â¢Successful completion of ITIL Foundation course
â¢SCCM Certification and expertise
â¢Soft skills course completion directly relating to customer care or supervisory roles
â¢Experience working with IT requirements on a global firm
â¢Experience in an English speaking customer focused role
What we look for
We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing.
We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.
We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.
What working at EY offers
recognitions, loyalty awards.
EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-
153; succession planning and career advancement.
Talk to anyone at EY and theyâll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-
performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.
For us, itâs vital you share our goals â so we can work together to achieve success.