Quality Manager
SCORE Silicon Valley
Manila, National Capital Region
1d ago

Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.

About the role

The Quality Manager 1 Provides direction to Quality Control Clerks and Quality Assurance Analysts based on general policies and management guidance.

Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems. Advises subordinates on complex issues and problems regarding the review of credit files, documents and processes.

Responsibilities

  • Provides direction to Quality Control Clerks and Quality Assurance Analysts based on general policies and management guidance.
  • Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems.
  • Advises subordinates on complex issues and problems regarding the review of credit files, documents and processes.
  • Market Skills and Certifications

  • Bachelor's degree
  • At least 3 years of experience in the same capacity
  • Willing to work shifting schedules
  • Willing to be assign in McKinley Hill, Taguig
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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