The Opportunity
AS White Global (ASW) is an Australian company with headquarters in Sydney and contemporary offices spread across Vietnam, the Philippines, and Malaysia.
ASW provides outsourcing and offshore service solutions to build a company with talented professionals. Currently, we looking for a Junior Onsite Technical Support to provide onsite support to employees, perform the configuration of technology assets, and assist in asset management of IT equipment.
Key Responsibilities
Assist with computer installation, operation, system administration, and networking configuration.
Provide end-user support and liaise with employees professionally.
Provide basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalate complex problems to the Sr Onsite staff or Service Desk Manager while coordinating with employees.
Assist in IT asset management tracking.
Assist with bulk IT asset deployment or seat transfers.
Provide updates to the problem request / management tracking system.
Skills, Experience & Qualifications
Degree in BS / BA in Computer Science / Engineering or Information Technology
Basic experience in a technical support environment
Able to identify defined standards, tools, and processes
Good written and verbal communication skills
Organized, detail-oriented, and with a sense of urgency
An effective team player
Ability to handle data with confidentiality
Good organizational and time management skills
Must be amenable to work in the office
ASW Offers
We are experts in offshoring partnerships. This means that you will be a trusted member of the ASW family, and get access to our great benefits, plus you also get to work directly with one of clients.
In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in either Australia, UK, US or NZ.
Get global access to Learning & Development programs.
Great work-life balance.
Competitive remuneration.
Excellent medical benefits.
Great Paid Leave entitlements.
Company parties / events, future travel opportunities and other exciting activities.
Ongoing career opportunities.
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