Client Experience Representative
Davao City, Davao Region, Philippines
4d ago

We are looking for

  • A Client Experience Representative to provide support to our clients for our software solutions. The ideal Representative will be a knowledgeable and enthusiastic Client Experience professional that has an understanding of United States healthcare system and who enjoys making a positive impact on patients'
  • lives across the country.

    What you will experience...

  • Work from Anywhere - Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both
  • A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
  • Professional development for career growth and advancement
  • What will you do

  • Provide consultative support and solutions for our global partner clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of various healthcare software solutions
  • Partner effectively to provide quality support, while always upholding company values
  • Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
  • Receive ongoing training to maintain knowledge and relevancy within the industry and company products / services
  • Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues with speed and professionalism
  • Qualifications

  • 5 years plus great customer service experience
  • Experience supporting healthcare (U.S. based) preferred
  • Bachelor's degree required
  • Customer orientation and ability to adapt / respond to different personalities
  • Desire to anticipate customer needs paired with the drive to provide a consultative solution
  • Excellent communication skills; presentation, written, and verbal.
  • Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting
  • Additional Information

    Cavista offers even more

  • Competitive Compensation
  • Best in the Industry Leave policy Paid Vacation, Paid sick, Holidays and more
  • Flextime
  • Wellness Programs
  • Employee Training Programs
  • Growth and Development
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