Fraud Supervisor RWF
Wells Fargo
Manila, Metro Manila, Philippines
1d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila

Market Job Description


will include managing a unique complaints department / function with case workers being comprised of specialists / team lead roles First line managers who are responsible for overseeing a team that responds to escalated complaints inquiries or complaints regarding products and services requiring special handling.

  • Duties may include : developing and monitoring service standards and goals; performing service, and product analyses; improving group performance;
  • providing information and consultation to management; coordinating staff, adhering to budget, and resources to provide quality service;
  • resolving complex issues or inquiries; ensuring unit meets government regulations and company policies; hiring, training, developing, and retaining a diverse workforce.

    Market Skills and Certifications

  • Must have completed at least 2 years in college with no back subjects
  • Must have at least 2 years leadership experience handling fraud, collections and / or financial accounts
  • Must have experience in call investigation, reporting and analysis
  • Can start asap
  • Willing to work at Taguig
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

    We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.


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