Digital Instructional Designer
TTEC
Cainta, Rizal, Philippines
2d ago

TheDigital Learning Instructional Designer roleincludes understanding the internal and external customer needs andinterpreting and transforming them into learning material that serves to onboard and up-skill the employees.

TeleTech's culture exemplifies an accelerated pace,customer-centric, and collaborative work environment that fosters unlimitedopportunities for personal growth and development.

What you'll be doing :

DigitalLearning (DL) Instructional Designers will conceive, design, and develop eLearningand / or virtual training programs and materials utilizing the latestinstructional and distribution methods.

They will build innovative learningsolutions to best suit the content and audience. They use contemporary methods of adult learningsuch as social, mobile, experiential andinteractive learning to shape e-learning, virtual instructor-led, and blendedapproach content.

DL Instructional Designers are expected to understand the bigpicture of business performance requirements and tailor the training to meetthose needs.

What you'll bring to us :

An individual that will lead every day, lives lifepassionately, seeks first to understand, acts as one and will do the rightthing .

while not being afraid to reach for the amazing! Of course, there aresome other requirements too.

These include :

  • Instructional design and training contentdevelopment experience
  • Background in training / teaching and / or adult learning,preferred
  • Excellent written and oral communication skills;strong technical writing skills in English
  • Excellentcomputer skills and ability to learn technology quickly
  • Knowledge of adult learning theory and instructional design principles
  • Demonstrated commitment to a teamwork environment
  • Ability to manage responsibilities and prioritiesin a fast-paced and time-critical environment
  • Ability to show creative and flexible thinking
  • Instructor-led training experience is a plus
  • Whatskills you'll need :

  • Basic project management skills
  • Strong time management skills
  • Excellent writing and editing skills, and a keenattention to detail
  • Strong verbal, written, and interpersonalcommunication skills
  • Excellent presentation / facilitation skills
  • Strong organizational skills and interpersonalskills in working with a diverse population
  • High customer service orientation
  • Strong attention to detail and desire to followprocedures
  • Experience using Microsoft Office applications and e-Learningsoftware such as Articulate Storyline 3 and / Articulate 360, preferred
  • Knowledge of Adobe Illustrator, Photoshop,Dreamweaver, preferred
  • Strong analytical skills to review and organizesource material
  • Ability to manage multiple and varied tasks withenthusiasm and prioritize workload with attention to detail
  • Who We Are :

    TeleTech is a pioneer in customer experience,engagement and growth solutions. Our 40,000+ employees serve customers in morethan 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customerexperience segments-Consulting, Technology, Care and Growth-to help companiesprovide an amazing experience to their customers, inspire customer loyalty, andgrow their business.

    Our employees live by a set of customer-focused valuesthat guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machinebehind our market-facing product and solution areas, enabling each of oursegments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury,Supply Chain or Legal, or one of our Human Capital team members, we help toguide and simplify TeleTech's business processes and operations.

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