Call Center Technical Trainer with at least 5 years experience
NeksJob Philippines
Taguig, National Capital Region, Philippines
20h ago
source : Fidanto

RESPONSIBILITIES Deliver New Hire and Calendar Programs Research on Client Products Services and offer an overall training solutions during the RFP stage Play the role of a training consultant and provide end to end training solution during new project transition deployment Work with the agents during the Pilot phase support them during Nesting ensure smooth transition safe landing of engineers to Production Participate in training discussions with the client Conduct Technology Product training for new engineers as per the business requirement Administer Training Need Analysis TNA Skill gap assessment and conduct refresher technology training for tenured engineers as per the need Design curriculum Develop content lab scenarios case studies Proactively develop content on new technologies and offer the training through Classroom Online Portal Blended Ensure learner satisfaction their learning and application on the job Monitor Track Measure and Manage effectiveness of training programs Periodically upgrade Knowledge Skills on new emerging technologies and get certified as per the business requirement JOB SPECIFICATIONS Knowledge Skills and Abilities Knowledge on Computer Hardware Architecture Hardware Components Ports Connectors Standards Desktop Operating System Windows 8 10 Macintosh O S 10 X Networking Fundamentals OSI Model TCP IP protocol suite IP addressing Subnetting MAC addressing protocol headers ARP ICMP FTP DHCP DNS DMZ Network Devices Hubs Switches Routers Modem Gateways Utilities Ping Traceroute Nslookup Netstat Nslookup Wireless Networking Wireless Standards Architecture security VoIP technology added advantage Other Skills Exhibits strong interpersonal skills Client interfacing skills Excellent Presentation and Delivery Skills Must have good organizational and prioritizing skills Ability to cope with stress and to remain calm in all situations and provide results based on the given task QUALIFICATIONS Graduate in any Discipline Must have a minimum of 5 6 years working experience preferably in BPO or related industry providing Technical support to the clients or customers with experience in Training A CCNA N or any other relevant certification will be an added advantage How to apply APPLY TO THIS JOB POST SMS Text your Full name Contact Number Location to Click Apply now to see the contact detail Once your application is sent please expect a call in 24 48 hours Requirements Minimum education level Bachelor s Degree Years of experience 5 Language s Tagalog English Availability for travel No Availability for change of residence No

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